Agency Details
There's been plenty of talk in today's political world that the CFPB has little power and serves little purpose. But as far as filling out a complaint and getting a response from a financial institution, it's still very effective in my experience.
If you can't submit online, you can submit a complaint over the phone by calling us at (855) 411-CFPB (2372), toll free, 8 a.m. to 8 p.m. ET, Monday through Friday.
The CFPB works to prevent unfair, deceptive and abusive practices from financial companies by taking action against those that break the law. The bureau also works to educate and empower consumers to make the best financial decisions for themselves.
How to lodge a consumer complaint online
CFPB Regulatory Authority
The CFPB has regulatory authority over providers of an array of consumer financial products and services, including deposit taking, mortgages, credit cards and other extensions of credit, loan servicing, collection of consumer reporting data, and consumer debt collection.
First of all, report the lender who sold you the predatory loan. File a complaint with the CFPB and with your state's banking office, which you can find through the CFPB site. If the lender deliberately lied to or misled you about a loan, you can report it to the Federal Trade Commission for fraud as well.
Some key federal consumer protection statutes include the Federal Trade Commission Act (“FTC Act”), the Dodd-Frank Wall Street Reform and Consumer Protection Act (“Dodd-Frank Act”), the Gramm-Leach-Bliley Act (“GLB Act”), the Truth in Lending Act (“TILA”), the Fair Credit Reporting Act (“FCRA”), the Fair Debt ...
The Federal Reserve urges you to file a complaint if you think a bank has been unfair or misleading, discriminated against you in lending, or violated a federal consumer protection law or regulation. You can file a complaint online through the Federal Reserve's Consumer Complaint Form.
Service of legal documents
If you are having difficulty serving legal documents on the Bureau of Consumer Financial Protection please email [email protected].
$11.8 billion: Approximate amount of relief to consumers from CFPB supervisory and enforcement work, including: $3.7 billion in monetary compensation to consumers as a result of enforcement activity. $7.7 billion in principal reductions, cancelled debts, and other consumer relief as a result of enforcement activity.
The. Bureau defines consumer complaints as “submissions that express dissatisfaction with, or communicate suspicion of wrongful conduct by, an identifiable entity related to a consumer's personal experience with a financial product or service.”
the bank or building society has up to eight weeks to deal with your complaint. you must complain to FOS within six months of getting your bank or building society's final response to your complaint or from the end of the eight week period if they haven't responded.
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